Terms & Conditions

Effective Date: 15th July 2026

Welcome to MiniBazaar. These Terms and Conditions govern your access to and use of our website, products, and services.

By visiting our website, creating an account, or placing an order, you agree to comply with these Terms and Conditions.

1. General Terms

MiniBazaar operates as an online retail business offering a range of consumer products in Sri Lanka.

We reserve the right to update, suspend, modify, or discontinue any part of the website or its services without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, prices, specifications, colours, and images are accurate.

However:

  • Actual product colours may vary depending on screen settings.
  • Minor differences may occur between displayed images and delivered products.
  • Packaging may change without notice.
  • Product descriptions may be updated when necessary.

Such minor differences will not automatically be considered product defects.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after an order is placed, MiniBazaar may:

  • Contact the customer with an alternative option
  • Provide store credit
  • Issue an applicable refund
  • Cancel the affected item or order

4. Pricing

All prices are displayed in Sri Lankan Rupees unless otherwise stated.

MiniBazaar reserves the right to change product prices, delivery fees, offers, and discounts without prior notice.

The price confirmed during checkout will apply to the order, except in cases of obvious technical or pricing errors.

5. Orders

An order is considered confirmed only after:

  • The required customer details are submitted
  • The payment method is successfully selected
  • Payment is completed or confirmed where applicable
  • MiniBazaar accepts the order

Receiving an automated order confirmation does not guarantee final acceptance.

MiniBazaar reserves the right to cancel or refuse an order due to:

  • Product unavailability
  • Payment failure
  • Incorrect pricing
  • Suspected fraud
  • Incomplete customer details
  • Delivery limitations

6. Customer Responsibilities

Customers must provide accurate and complete:

  • Name
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Payment information

MiniBazaar will not be responsible for delays, failed deliveries, or additional charges caused by incorrect customer information.

7. Payment

Available payment methods may include:

  • Debit or credit card payments
  • Bank transfers
  • Cash on delivery
  • Instalment services
  • Other payment methods displayed at checkout

All online payments are subject to verification and approval by the relevant payment provider or bank.

MiniBazaar does not guarantee approval of any payment or instalment request.

8. Delivery

Delivery times are estimates and may vary due to:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Product availability
  • Operational delays
  • Incorrect delivery information

Customers must ensure that someone is available to accept the delivery.

MiniBazaar is not responsible for delays outside its reasonable control.

9. Inspection upon Delivery

Customers should inspect the product as soon as it is delivered.

Any damaged, defective, missing, or incorrect item must be reported within 48 hours of delivery with:

  • Order details
  • Clear photographs
  • Video evidence where requested
  • Description of the issue

Claims submitted after this period may not be accepted.

10. Returns, Exchanges, and Refunds

All returns, exchanges, and refunds are governed by the MiniBazaar Refund & Return Policy.

Products must meet the eligibility requirements stated in that policy.

MiniBazaar reserves the right to inspect returned products before approving an exchange, replacement, store credit, or refund.

11. Non-Returnable Products

Certain products may not qualify for return due to:

  • Hygiene concerns
  • Personal-use nature
  • Product condition
  • Promotional or clearance status
  • Broken seals
  • Usage after delivery

Any non-returnable condition will be stated on the relevant product page or in the Refund & Return Policy.

12. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once the order has been handed over to the courier, cancellation may not be accepted.

MiniBazaar may deduct processing, delivery, payment gateway, or administrative charges where applicable.

13. Promotions and Discount Codes

Promotional offers and discount codes:

  • May have expiry dates
  • May apply only to selected products
  • Cannot usually be combined
  • May be subject to minimum order values
  • May be withdrawn at any time

MiniBazaar reserves the right to cancel discounts used fraudulently or incorrectly.

14. Website Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You must notify MiniBazaar immediately if you suspect unauthorised access to your account.

MiniBazaar may suspend or terminate accounts involved in:

  • Fraudulent activity
  • Misuse of the website
  • False information
  • Abusive behaviour
  • Violation of these Terms and Conditions

15. Intellectual Property

All website content, including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Layouts
  • Branding
  • Videos
  • Website design

is owned by or licensed to MiniBazaar unless otherwise stated.

Content may not be copied, reproduced, distributed, or used commercially without written permission.

16. Prohibited Use

You must not use the MiniBazaar website to:

  • Commit fraud
  • Submit false information
  • Interfere with website security
  • Upload harmful software
  • Attempt unauthorised access
  • Copy protected content
  • Violate applicable laws
  • Abuse or threaten staff or other users

17. Limitation of Liability

To the maximum extent permitted by law, MiniBazaar will not be responsible for indirect or consequential losses arising from:

  • Website interruptions
  • Delivery delays
  • Third-party service failures
  • Payment gateway issues
  • Product misuse
  • Incorrect customer information
  • Events beyond our reasonable control

Nothing in these Terms excludes rights provided under applicable Sri Lankan consumer protection laws.

18. Third-Party Services

MiniBazaar may use third-party services such as:

  • Payment gateways
  • Courier providers
  • Hosting services
  • Analytics platforms
  • Communication services

These services may have separate terms and policies. MiniBazaar is not responsible for failures caused solely by third-party providers.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of Sri Lanka.

Any dispute will be handled through appropriate legal or dispute-resolution procedures available in Sri Lanka.

20. Changes to These Terms

MiniBazaar may update these Terms and Conditions at any time.

The latest version will be published on this page with an updated effective date.

Continued use of the website after changes are published indicates acceptance of the revised terms.

21. Contact Us

For questions regarding these Terms and Conditions, please contact:

MiniBazaar
Customer Support: +94 77 252 5362
Email: digital.minibazaar@gmail.com
Business Address: 90E, New Kandy – Colombo Rd, Mawanella 71500