Refund & Return Policy

Effective Date: 15th July 2026

At MiniBazaar, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • You provide a valid proof of purchase or order confirmation.

MiniBazaar reserves the right to reject any return that does not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, washed, or damaged after delivery.
  • Items returned without their original packaging or tags.
  • Clearance, promotional, or sale items (unless the item is defective).
  • Personal care, hygiene, or intimate products where applicable.
  • Gift cards or digital products (if offered).

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team with clear photos or videos showing the issue.

After verification, we will arrange a replacement or another suitable resolution.

4. Exchanges

Exchanges are available only under the following circumstances:

  • The wrong item was delivered.
  • The product has a verified manufacturing defect.
  • A size exchange is requested (subject to stock availability).

Customers are responsible for ensuring the correct size and product selection before placing an order.

5. Refund Policy

MiniBazaar does not provide cash refunds for returned products unless required by applicable consumer protection laws.

Approved return requests may be resolved through:

  • Product replacement
  • Store credit
  • Exchange for another available product of equal value

Refunds, where applicable, will be processed using the original payment method.

6. Order Cancellation

Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

7. Return Shipping

Unless the return is due to our error (incorrect or defective item), customers are responsible for the return shipping costs.

We recommend using a trackable shipping service when returning products, as MiniBazaar cannot guarantee receipt of returned items without tracking.

8. Inspection Process

All returned items will be inspected upon receipt before a replacement, exchange, or store credit is approved.

MiniBazaar reserves the right to decline any return that does not comply with this policy.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

MiniBazaar
Customer Support: +94 77 252 5362
Email: digital.minibazaar@gmail.com
Business Address: 90E, New Kandy – Colombo Rd, Mawanella 71500